1. What are the Clinic Private Rates?
We don’t mark-up prices! We charge the recommended rates set by the professional associations, and no more.
| Private Rates (HST applicable* ) | |
| Standard Treatment: $50.00* | Student/Senior: $42.50* |
| Extended Treatment: $90.00* | Student/Senior: $76.50* |
| Chiropratic Private Rates (not HST applicable) | |
| Initial Visit: $75 | Orthotics: $400 |
| Subsequent Visit: $50 | Orthotics Minor/Student: $350 |
2. What is the Clinic Cancellation Policy?
Cancellation Policy
We require 24 hours notice for cancellations. Same day cancellations or no shows may result in a charge equal to that of the actual appointment scheduled.
3. What can I expect during a therapy visit?
Therapy Visits
Legacies Sports Massage is a medically based therapy facility. It is the responsibility of the therapist or doctor to ensure a patient has a proper assessment during their appointment, before any treatment can be delivered. Assessment is a vital part of every visit, used to evaluate progress and to direct the therapist in effective treatment. A patient can expect the initial appointment to have a slightly longer assessment than subsequent visits, in order to establish a baseline.
4. How does MSP coverage work?
MSP
Patients eligible for MSP are allowed up to 10 visits annually to be shared, however necessary, between massage, physiotherapy and chiropractic treatment. MSP advises clinics to verify coverage on each date to ensure eligibility. Patients with MSP coverage pay a small user free of $14.56 (HST included) for each eligible appointment. When MSP coverage has been exhausted the patient will then be expected to pay the applicable private rate.
*Please keep track of your visits if you are using your MSP coverage elsewhere. Remember, only 10 shared visits.
5. How does ICBC coverage work?
ICBC
ICBC requires that a patient must first have a doctor’s referral, ICBC decides on coverage. Legacies Sports Massage will consider a patient to be at our private rates, until we receive verbal confirmation from ICBC. With positive confirmation, it is ICBC’s policy to cover 12 visits or 8 weeks of massage therapy (whichever comes first) from the Date of MVA. During this period, ICBC will allow Legacies Sports Massage to bill them directly for a portion of each therapy visit. The balance of $33.60 per visit will be patient’s responsibility. Receipts issued should be retained if a patient wishes to discuss reimbursement with ICBC. If a patient receives an extension with ICBC coverage for massage therapy, it is ICBC’s policy that the patient must pay the total cost upfront and submit receipts for reimbursement from ICBC. Any exception to this rule is at ICBC’s discretion only.
**Legacies is proud to announce that we are participating in an ICBC Pilot Program, where 100% of Chiropractic Treatments are billed directly to ICBC. Please call our office for further details, and discover how you can receive immediate treatment at no cost. This program does not limit your Massage Therapy coverage, and both can happen simultaneously.
6. How does WCB coverage work?
WCB
The Worker’s Compensation Board will require a doctor’s referral for massage therapy coverage. Until WCB accepts a claim, the patient will be charged the applicable private rate. Upon approval, Legacies Sports Massage will reimburse the patient all fees paid under this claim. Accepted claims will be approved for 5 weeks of massage therapy with a maximum of 3 appointments per week starting from the date of the initial appointment regarding this claim. Any visits beyond the 5 weeks become the patient’s responsibility, unless WCB approves an extension.
*WCB will only cover one type of treatment (massage/physio/chiro) at a time on approved claims.
7. I have an Extended Medical Plan. How can I use it for my visits
Extended Medical
The therapists at Legacies Sports Massage are all Registered Massage Therapists, and the chiropractors are all Doctors of Chiropractic, and therefore the services provided here will be covered by extended medical plans that cover massage therapy or chiropractic care. To date, all extended medial plans have a policy that does not allow therapy clinics to directly bill them for a patient’s visits. Extended medical policies state that the patient must pay upfront and then send in receipts for reimbursement. At Legacies, we provide you with the correct receipt format to ensure your reimbursement.
8. Still have questions?
Please call our clinic at 604-591-5569 and one of our friendly receptionists will be glad to assist you. Thank-you for choosing Legacies.